Terms of Service

Article 1 (Application)

These Terms apply to all relationships between users and us concerning the use of the App.

In addition to these Terms, we may establish various rules regarding the use of the App. These rules form an integral part of these Terms, and users shall use the App after agreeing to them.

Article 2 (Registration)

You can register to use the App through either of the following methods.

• Guest use: You can use the App without registering an account. Identification data is stored on your device and cannot be transferred when you change devices.
• Sign in with a Google or Apple account: By registering an account, you can transfer your data when changing devices.

Article 3 (Account Management)

Users shall manage and store their accounts appropriately at their own responsibility and shall not allow third parties to use their accounts.

Users shall bear any damages caused by insufficient account management, mistakes in use, or use by third parties, and we shall not be liable for such damages insofar as they are attributable to the user.

Article 4 (App Features)

The App provides the following features: "Snapshot explanations," in which AI analyzes subjects captured with the camera (menus, signs, machines, products, etc.) and provides multilingual explanations based on your current location; "LENS Live," which allows real-time conversations with an AI guide; suggestions for nearby sightseeing spots; and a Timeline feature for sharing scan results.

Under the free plan, Snapshot explanations can be used up to 5 times per day. The count resets daily at a fixed time, Japan Standard Time.

Article 5 (Notices Regarding AI Features)

The explanations in the App are automatically generated by generative AI (Google Gemini) and are not guaranteed to be accurate or complete.

Explanations may include information requiring expert judgment, such as the history of places or subjects, or religious and cultural contexts. Please verify official information or consult professionals before making important decisions (safety, health, legal matters, purchases, etc.).

When capturing images, please be mindful of other people's portraits, private property, and locations where photography is prohibited. Capturing and submitting images to the App shall be done at the user's own responsibility.

Article 6 (Paid Plans and Auto-Renewal)

The App's paid plan, "TOKYO LENS Pro" (hereinafter "Pro Plan"), is an auto-renewing subscription provided through the App Store or Google Play. Pricing, trial periods, and other details are subject to the displays in each store.

We use the services of RevenueCat for the purpose of billing and payment processing. For details on the handling of payment-related information, please refer to Article 8 and our Privacy Policy.

Unless explicitly cancelled, the Pro Plan automatically renews after the free trial period ends. Cancellation can be made up to 24 hours before the end of the current period from your App Store or Google Play account settings.

Article 7 (Affiliate Links)

Nearby spots suggested by the App may include booking links (affiliate links) to external services such as Klook, byFood, and Booking.com. If a reservation or purchase is made through such links, we may receive compensation from those services.

Contracts related to reservations and purchases are concluded directly between users and such external services, and we are not responsible for their pricing, quality, cancellations, or the like. Please review each service's terms of use before use.

Article 8 (Timeline and User Content)

Users can publicly post scan results (photos, explanations, next-spot information, etc.) to the Timeline. Posted content will be viewable by an unspecified number of users.

Comments on other users' posts may be automatically translated into your display language by the AI translation feature. The accuracy of automatic translation is not guaranteed.

Users shall ensure that they hold the necessary rights for the content they post. Do not post content that infringes on other people's portraits, copyrighted works, or privacy, or content that violates public order and morals.

We may delete posts that violate the preceding paragraph or that we judge to be inappropriate for operation, without prior notice.

Article 9 (Prohibited Acts)

When using the App, users shall not engage in the following acts.

• Acts that violate laws or public order and morals
• Acts related to criminal activities
• Acts that infringe on the intellectual property rights, portrait rights, privacy, or other rights of us, other users, or third parties
• Improperly generating large volumes of AI explanations or unauthorized use through automation tools
• Unauthorized copying, resale, or publication of the App's data
• Analyzing, modifying, or disabling the App's security functions
• Other acts that we judge to be inappropriate

Article 10 (Suspension of the App)

We may suspend or interrupt all or part of the App without prior notice to users if we determine that any of the following circumstances exist.

When conducting maintenance, inspection, or updates of the computer system for the App; when providing the App becomes difficult due to force majeure such as earthquakes, lightning strikes, fires, power outages, war, or infectious diseases; when an accident or failure occurs in computers or communication lines; or other circumstances in which we judge that providing the App is difficult.

We shall not be liable for any disadvantages or damages suffered by users or third parties due to the suspension or interruption of the App.

Article 11 (Disclaimer)

We shall not be liable for any damages suffered by users in connection with the App, except in cases of our intentional or gross negligence. However, if the contract between us and the user regarding the use of the App constitutes a consumer contract as defined by the Consumer Contract Act of Japan, this disclaimer shall not apply to the extent that it conflicts with the Consumer Contract Act.

In the case of the preceding paragraph, our liability for damages caused by negligence (excluding gross negligence) shall be limited to the equivalent of the usage fees paid by the user to us during the most recent one month.

Article 12 (Changes to the Service)

We may change the content of the App or terminate its provision without prior notice to users. Users shall be deemed to have agreed to this in advance.

Article 13 (Changes to the Terms)

We may change these Terms if we deem it necessary. Changes to these Terms shall take effect for all users at the time they are posted on the App or this website.

Article 14 (Personal Information)

We handle personal information obtained in connection with the use of the App as described in the "Privacy Policy" on this website.

Article 15 (Governing Law and Jurisdiction)

Japanese law shall govern the interpretation of these Terms.

Any disputes related to the App shall be subject to the exclusive jurisdiction of the court with jurisdiction over the location of our head office.